Q: Are you a manufacturer or a trading company? Do you have your own factory and R&D team?
A: -We are a leading LED display manufacturer with over 20 years of experience, boasting a modern production facility and a professional R&D team. This ensures direct control over product quality, cost, and production cycle, enabling us to provide our customers with the most competitive prices and reliable OEM/ODM services.
- We has cooperated with more than 30 brands (such as Mercedes-Benz) and has projects in more than 90 countries
Q: Do your products comply with international certification standards such as CE, RoHS, and FCC?
A: -Yes, all our LED screen products strictly adhere to international standards and hold complete certifications, including CE (Europe), RoHS (environmental protection), and FCC (USA).
-We can provide relevant certification certificates based on your market to ensure your procurement is compliant and worry-free.
Q: What is the minimum order quantity (MOQ)? Do you support sample orders?
A: -We understand the need for new customers to test products. We support sample orders, with an MOQ typically of one standard carton or one minimum order unit.
-For bulk orders, we offer more competitive pricing. Specific MOQs are negotiable based on product model.
Q: What is the lifespan of your LED displays? What is your warranty policy?
A: -Our displays have an expected lifespan of over 100,000 hours under normal use. We offer a comprehensive warranty policy, typically a 5-year limited warranty.
-We have service points in multiple regions around the world, providing localized technical support, such as Canada, Brazil, and Ireland.
Q: Does the company support customization services (OEM/ODM)?
A: Of course we support that. We specialize in providing OEM and ODM services. We can customize according to your requirements:
Size and Shape: Any irregular size, such as curved or cylindrical shapes.
Branding: Your brand logo.
Specifications: Specific brightness, refresh rate, protection rating (IP rating), etc.
Please provide your detailed requirements, and we will fulfill them for you.
Q: What if the product is damaged or has quality problems during transportation?
A: -All products undergo rigorous quality inspection before leaving the factory. We will purchase shipping insurance for your goods, If you receive damaged goods, please take photos and notify us within 7 days of signing for them; we will handle your claim or arrange for a replacement.
-For any quality issues, our warranty policy will take effect immediately, and we will respond quickly and provide solutions (including sending replacement parts or providing technical support).
Q: After purchase, do you provide relevant software operation training and technical support?
A: -We offer comprehensive after-sales support, including but not limited to 24/7 online technical consultation, detailed operation manuals, and video tutorials.
-We can also provide free online remote training to guide your team in mastering the control software. For bulk orders, we can also dispatch technical personnel for on-site support.
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